Privacy Policy

1. Introduction

At Dena AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone answering service. Please read this privacy policy carefully.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and billing information
• Call Data: Phone numbers, call recordings, call transcripts, call duration, and metadata
• Business Information: Business hours, services offered, appointment schedules, and customer information
• Usage Data: Information about how you interact with our service, including device information, IP address, and browser type
• Communication Data: Messages sent through our platform, including SMS and email content

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI phone answering service
• Process your transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our AI models to provide better service
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our service

4. Call Recordings and Transcripts

All calls handled by Dena AI are recorded and transcribed. These recordings and transcripts are:

• Stored securely and encrypted at rest and in transit
• Accessible only to you and authorized personnel
• Used to improve our AI models and service quality
• Retained for the duration of your subscription plus 30 days, unless otherwise required by law
• Deleted upon request, subject to legal and operational requirements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: We may share information with third parties when you give us permission
• Service Providers: We may share information with vendors and service providers who perform services on our behalf
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Dena AI, our users, or others

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data centers with physical and digital safeguards

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at support@getdena.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by Dena AI. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to this transfer.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@getdena.com
• Phone: (628) 241-4883